TerMS & CONDITIONS

Set out below are the terms on which Clinic 10 provides service to its clients. Please ensure that you have read and fully understood.

Appointments and Cancellation Policy

If you need to cancel or rearrange your appointment, please give us 48 hours notice. Failure to give 48 hours notice to cancel or rearrange your appointment will result in the loss of the treatment from your prepaid course of treatments or deposit being redeemed.

Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment.

Clinic 10 will endeavour to ensure that your appointment runs according to arranged time; however, should we need to cancel your appointment at short notice , we will make every effort to contact you in advance.
Prior to your appointment we will inform you of any preparation required such as shaving, make up removal, avoidance of sun exposure etc. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or cancellation fees being charged.

Credit Card Details, Direct Debits, Deposits and Payments

To secure some appointments with Clinic 10 a deposit is required.
For an appointment a 50% deposit may be charged at the time of booking, in order to secure the appointment.

Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client Clinic 10 reserves the right to withhold the deposit.

These charges will not be applied to clients booking an appointment from their existing value package of treatment.

If you have signed up to a Clinic10 GoCardless payment plan and wish to cancel the plan before the end of the term of the agreement, you will be liable to pay the remaining balance in full with 48 hours. 
Please note the discounted rates quoted are only applicable if the treatment plan is carried out in full as agreed. By making the initial payment and accepting the payment plan on GoCardless you are accepting Clinic10’s terms and conditions in relation to any payment term. Please note if the payment plan is not completed in full, your discounted rates will no longer apply and you will be required to pay the balance outstanding in full. 

All payment plans are to be charged via direct debit using our third party platform GoCardless.

Refund Policy

We offer a full refund policy on any unopened products returned in a saleable condition with an original receipt within 14 days of purchase.

Opened products cannot be refunded. However, if a product has caused any adverse reaction, please come back to the clinic with the product so that we can carry out an analysis, and if appropriate we can substitute the product which is causing an adverse reaction.

Any adverse reaction must be reported within 48 hours of your appointment.

A prepayment / deposits of £25 or more, will be charged at the time of booking, in order to secure the appointment. This payment will be offset against treatment cost when that takes place. If no treatment is decided upon, then the £25 will represent the stand-alone cosmetic consultation cost, and no refund of that prepayment, in those circumstances, can be offered.

We cannot refund any treatment course that has already commenced. Vouchers may be offered to be redeemed at a later date but cannot be used on products or in conjunction with ay other offers.  Vouchers cannot be refunded or exchanged for cash.

If you would like to change your treatment programme, we are happy to transfer any outstanding balance from untaken treatments to other services only.

No refunds are offered for any treatments that form part of a promotional offer.  Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.

Any appointments cancelled by you or Clinic-10, will not be eligible for a refund.  Any deposits or pre payments will be carried over to your next appointment.

Liability Policy

Clinic 10 will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit, forced closure), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he/she provide us with all relevant medical details prior to each treatment. We will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Clinic 10 regarding the care of a treated area.

Complaints Procedure

This procedure advises how to bring to our attention if clients are not happy about the service they receive. The quickest and most effective way of resolving any problem will be to bring it to our attention immediately by raising concern with the Clinic Manager. I will listen carefully to the concerns and do what I can to correct any problems. If this does not resolve the issue and you can advise us of your concern by writing to us direct.  All written complaints should be sent direct to the Complaints Administrator at the following address: Administrator/Clinic Manager- CLINIC 10 at 8 Well House Barns, Bretton, Flintshire. CH4 0DH . You will be encouraged to provide as much detail as possible, including details of the date and time of the appointment. We will endeavor to  acknowledge your complaint either by telephone or by writing within 2 working days.   A full response will be made within 20 working days of receipt of the complaint (or if the investigation is still in process, within 5 working days of a conclusion being reached). Should the issue not be resolved internally the The Registration Authority contact details are-

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Phone: 0300 062 8163
Fax: 0300 062 8387  E- mail: hiw@wales.gsi.gov.uk  Website: hiw.org.uk

Your views are very important to us

We take pride and always strive to always provide you with excellent customer service and the highest quality treatments. We ensure that all treatments will be conducted with the utmost integrity with a clear focus on customer service and satisfaction.  We do strongly advice that you carry out the satisfaction survey provided so that we can continue to offer you the very best service and customer care.

Should you wish to speak to someone please do get in touch with the Clinic 10 manager, you can write to us or call; 07963219368 or please leave your comments in the comments box which is provided in the waiting areas.

8 Well House Barns, Bretton CH4 0DH

M: 07963219368

E: andrea@clinic-10.co.uk

Clinic 10 is  not necessarily a beauty salon offering ‘pampering beauty treatments’. Though the clinic will provide a range of procedures which will address and strive to meet your concerns and expectations

You can find the latest inspection report from the registration authority HIW by contacting the address below or by asking the Clinic 10 Manager Andrea Davies for a copy.

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Phone: 0300 062 8163
Fax: 0300 062 8387  E- mail: hiw@wales.gsi.gov.ukWebsite: hiw.org.uk

Patient Guide written- 4.03.2020 to be reviewed 4.03.2021